Skip to main content

Privacy & Security

Overview​

Helixbox is built on three core principles:

  1. User Privacy: Your data belongs to you
  2. Asset Security: Non-custodial and decentralized
  3. Transparency: Clear policies and open communication

Terms of Service​

What You Need to Know​

  • Must be 18+ to use Helixbox
  • Some jurisdictions are restricted
  • Users retain control of their assets
  • Clear dispute resolution process

📜 Read Full Terms →

Privacy Policy​

Data Protection​

  • Minimal data collection
  • No private key storage
  • Transparent data usage
  • User control options

🔒 View Privacy Policy →

Cookies & Tracking​

  • Essential functionality
  • Performance monitoring
  • User preferences
  • Analytics data

🍪 Cookie Policy Details →

Security Architecture​

Core Protections​

LayerTechnologyFunctionality
AuthenticationPrivySecure social login integration
Smart ContractsSafe{Wallet}Transaction validation & execution
InfrastructureAWSDDoS protection & traffic filtering
MonitoringSentryReal-time anomaly detection

1. Smart Account Security​

  • Non-custodial design
  • Account abstraction (ERC-4337)
  • Multi-factor authentication
  • Social recovery options

2. Infrastructure Protection​

  • DDoS prevention
  • SSL/TLS encryption
  • Rate limiting
  • 24/7 monitoring

Transaction Safety​

  1. Enable all security features
  2. Use hardware wallet integration
  3. Monitor transaction history
  4. First/last 5 characters of wallet addresses match
  5. HTTPS certificate (https://helix.box)

Protection Measures​

  • Multi-signature support
  • Transaction limits
  • Address whitelisting
  • Suspicious activity detection
  • Real-time monitoring

Service Providers​

We partner with industry leaders for enhanced security:

ServiceProviderPurpose
WalletPrivyAccount management
Smart ContractsSafe{Wallet}Multi-sig security
Price DataCoinGeckoMarket information
AA InfrastructurePimlicoTransaction handling
AnalyticsGoogle AnalyticsUsage metrics
DEX0x ProtocolTrading infrastructure

🤝 View All Partners →

Best Practices​

Security Best Practices
  1. Enable all available security features
  2. Use hardware wallet integration for large holdings
  3. Monitor transaction history weekly
  4. Verify addresses through multiple channels

Incident Response​

If you notice suspicious activity:

  1. Immediate Actions

    • Freeze your account
    • Contact support
    • Document the incident

  2. Report Issues

Updates & Communication​

Stay informed through our channels:

Important!!!

Helixbox never stores private keys. Assets remain under your control through our partnership with Privy. Learn More →

Contact & Support​

Need assistance?

Language Notice

All official documents are in English. Translations are provided for reference only.